Privacy policy

We primarily collect your information to offer products on our website and to deliver your orders to your address. As a result, we are also required to retain certain information about your purchases for a number of years under legal requirements. In addition, we use some information to market products that we believe may be of interest to you.

Personal data and data protection

All personal data you provide to robertsfoto ("Roberto video & foto atelje") is handled with the utmost respect. We need to store and process information about you, including name, email address, address, phone number, and personal identity number/date of birth.

The purpose of this processing is to deliver the products you order, inform you about order status, notify and communicate with you as a customer, and communicate about your order with our payment service provider. We receive your data from the information you provide and from our payment service provider. We follow applicable privacy legislation in all processing of personal data. The legal basis for processing your personal data is the contractual relationship you enter into with robertsfoto ("Roberto video & foto atelje") through the purchase agreement. Your data is stored in our customer database, located within the EU/EEA, for the period required to fulfill the general right to complain about defects (three years). The personal data we process about you is shared with our partners in payment, warehousing, and shipping/freight. We may also share your personal data with a third party if we are required to do so by law. However, we never transfer your data to a country outside the EU. The data controller is the business manager of Roberto video & foto atelje. You have the right to contact us if you want information about the data we hold about you, to request correction, transfer, restriction of processing, to object, or to request deletion of your data. The easiest way to do this is to contact us at info@robertsfoto.com. If you have complaints about our processing of your personal data, you have the right to submit a complaint to the supervisory authority Swedish Authority for Privacy Protection (IMY).

As our customer, you may receive email and SMS regarding your order, delivery, or other communication you have initiated, as well as information or offers related to our customer relationship. Emails from third parties or about goods not directly related to our business do not occur. For automated messages, you can easily unsubscribe as a customer; instructions are always included in the email or SMS. This can be done without logging in or similar.

Cookies

What are cookies?

A cookie is a small file stored on the visitor's computer when you visit robertsfoto.com. This file contains information about user interactions with the website, which is used to make the site function and improve your user experience. Although cookies do not directly store your name or email address, they may contain unique identifiers that, when combined with other information, can constitute personal data. This information is handled according to our personal data policy. Cookies may be used to track visitor behavior, such as which products you view and items added to the cart. This helps the e-commerce platform create a personal and relevant user experience through tailored recommendations and adapted content based on individual preferences.

How do you avoid cookies?

If you do not want to receive cookies, you can delete all cookies from your browser and block all cookies through the browser you use.

GDPR

We want to ensure that you are fully aware of all your data protection rights. Every user has the right to: access your personal data, request correction of inaccurate information, request completion of incomplete information, request deletion of your personal data under certain conditions, request restriction of processing under certain conditions, object to processing under certain conditions, and request data portability under certain conditions. If you submit a request, we have one month to respond. If you want to exercise any of these rights, contact us.